Important – Keeping your money safe
We will never send you an email containing our bank details or asking you to transfer any monies (unless it is within a password protected document). You should also never transfer money to us before verifying bank details either via the telephone or in person.
Providing you with clear and transparent information about our services
For general information on the cost of our services, what these prices consist of, how we are regulated, and what to do if you have a complaint please click on the links below:
Providing you with easy access to our complaints procedure
While we hope that you would not need to make a complaint, we accept that from time-to-time our service may fall short of the standards we set ourselves. We also have a regulatory obligation to provide details of our complaints procedure in an obvious location on our website. To access our complaints procedure, please click on the following link:
Instructions for Receiving and Replying to Encrypted Emails
Reading an encrypted email message (using Outlook.com or Office 365)
If you’re using Outlook.com or Office 365 and are using the Outlook.com website, the Outlook mobile app, or the Mail app in Windows 10, you can read and reply to encrypted messages the same way you do with unencrypted messages. If you’re using Outlook for Windows, Outlook for Mac, or a third-party email app, you’ll receive an email message with instructions for how to read the encrypted message. You can gain access using your Microsoft account or your Office 365 account.
Reading an encrypted email message (not using Outlook.com or Office 365)
You’ll receive an email message with instructions for how to read the encrypted message. If the encrypted message was sent to a Google or Yahoo Mail account, you can authenticate using your Google or Yahoo account or by using a temporary passcode. If the message was sent to a different account (Comcast or AOL, for example) you can use a temporary passcode. The temporary passcode will be sent to you in email.
Refunds on Registration Fees for Lasting Powers of Attorney
If you applied to register a power of attorney in England and Wales between 1st April 2013 and 31st March 2017, you can claim for a partial refund under a new Government scheme. The scheme covers both Lasting Powers of Attorney, and Enduring Powers of Attorney.
The refunds will be paid to the donors, and further information can be found at https://www.gov.uk/power-of-attorney-refund
Refunds can be claimed online or via the telephone, and the contact details for making a claim are below.
Telephone: 0300 456 0300 (choose option 6)
Textphone: 0115 934 2778
Monday, Tuesday, Thursday, Friday 9am to 5pm
Wednesday 10am to 5pm
Please note that Brockbanks Solicitors are unable to make a claim on your behalf.